Mark Barnett

Director of Operational Excellence

Professional Profile

Mark Barnett is the Director of Operational Excellence at Globe Midwest Adjusters International. His 20 years of experience as an operations manager, process designer and improvement specialist spans many industries including insurance, financial services, government & corporate consulting, automotive, aerospace, defense, and oil & gas. He brings a broad set of skills and knowledge to help Globe Midwest grow and optimize their internal and external facing operations to maximize the value Globe Midwest delivers to its clients, while continuously improving the client and employee experience.

Prior to his career at Globe Midwest, Dr. Barnett was a research and development engineer at United Technologies Corporation, driving innovation in tools and methods for designing products for commercial markets, as well as developing and deploying leading-edge methods for product and software development, risk, project and program management, as well as testing & change management.

Mark earned a B.S. M.S. and his Ph.D. in Aerospace Engineering from the University of Cincinnati and an MBA from Rensselaer Polytechnic Institute’s Lally School of Management.

He also possesses a Six Sigma Green Belt, is a certified Quality Management practitioner (CMMI Associate) and is a certified instructor and coach in the CEMMethod® for Customer Experience Management).